All Systems Operational

About This Site

Welcome to TextUs's home for real-time information on the status of our service.

As we rely on other 3rd parties to function we also have their status included below.

Please subscribe for real time updates or follow our Twitter account https://twitter.com/TextUsStatus

Uptime over the past 90 days. View historical uptime.
TextUs Web App ? Operational
TextUs Chrome Extension Operational
TextUs API Operational
Supporting Applications ? Operational
SMS Gateway ? Operational
SendGrid SMTP Operational
Heroku Operational
Pusher Presence channels Operational
Pusher Webhooks Operational
Pusher Webhooks Operational
Pusher WebSocket client API Operational
Pusher Pusher REST API Operational
Bonsai Region Health: Bonsai Oregon Operational
Toll-Free Provider ? Operational
Zuora Production Batch Operations Operational
Zuora Production API Operational
Zuora Production Integrations Operational
Intercom Intercom Web Application Operational
Twilio SMS Operational
TextUs Voice Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Mar 21, 2019

No incidents reported today.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019
TextUs Chrome Extension not compatible with latest Google Chrome Update (Version 73)
Resolved - We have released a fix for the issue that was causing the TextUs Chrome Extension to fail in the newest version of Google Chrome (Version 73.0).

To make sure your Chrome Extension is up to date and working with the new version, please follow the steps below:

1. To automatically push the update to the Chrome Extension, go to Google Chrome Menu (three dots in upper right corner) > Help > About Google Chrome
2. Completely restart Chrome

Please reach out to Support if you continue experiencing issues with the Chrome Extension, or need assistance on the above steps. Thank you for your patience while we worked to resolve this!
Mar 13, 13:07 MDT
Identified - The TextUs Chrome Extension is displaying a blank screen for all users who are using the most recent update of Google Chrome (73.0).

The TextUs Web App (app.textus.com) remains unaffected, and all messages should be sending and receiving successfully.

We have identified the issue and are working on a fix. If having functionality of the Chrome Extension is of utmost importance for your users, the only solution at the moment would be to downgrade to the previous Chrome version. (https://support.google.com/chrome/a/answer/7125792?hl=en)

We are working on a fix with the highest priority and we will continue to post updates here as we have them!
Mar 13, 09:24 MDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019
MMS Message Failure for Some Accounts
Resolved - Our SMS Provider has informed us that the MMS delivery issue has been resolved. Please reach out to Support if you continue experiencing a problem.
Mar 7, 12:56 MST
Investigating - Our SMS Provider is currently investigating an issue that is causing a failure of inbound and outbound MMS (picture) messages. This will affect some accounts, but not all. We will continue to post updates here as they become available.
Mar 7, 07:39 MST
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